Welcome to our online store. These terms and conditions outline the policies related to the shipment, delivery, return, and refund of medicines purchased through our platform. By placing an order, you agree to the terms listed below.
- Delivery Policy
1.1 Shipping Time: Orders are processed within 1-2 business days of payment confirmation. Delivery timelines depend on your location and the chosen shipping method.
1.2 Delivery Confirmation: Upon dispatch, you will receive a tracking number via email or SMS. Use this to monitor the shipment status.
1.3 Failed Deliveries: If delivery is unsuccessful due to incorrect address details or the recipient’s unavailability, additional shipping charges may apply for re-delivery.
2. Return Policy
2.1 Eligibility: Returns are only accepted for damaged, defective, or incorrect items. The product must be unused and in its original packaging.
2.2 Timeframe: Return requests must be initiated within 7 days of receiving the order.
2.3 Return Timeline: Approved returns must be shipped back to us within 5 business days of receiving the return approval. Failure to return the product within this timeframe may result in rejection of the return request.
2.4 Non-Returnable Items: The following items cannot be returned:
- Opened or used products.
- Products nearing expiry (less than 3 months remaining).
- Perishable items or those requiring special storage conditions.
2.5 No Return or Refund After 7 Days: After 7 days from the delivery date, no returns or refunds will be processed under any circumstanc3es.
3. Refund Policy
3.1 Eligibility: Refunds are issued only for returned items that meet the criteria listed above.
3.2 Refund Processing: Refunds will be processed within 7-10 business days after receiving and inspecting the returned product.
3.3 Mode of Refund: Refunds will be issued to the original payment method used during the purchase. If this is not possible, store credit will be provided.
3.4 Shipping Costs: Refunds do not include shipping costs unless the return is due to our error (e.g., wrong or defective product).
4. Cancellation Policy
4.1 Order Cancellation: Orders can be canceled before they are shipped. Contact customer support with your order details to request a cancellation.
4.2 Refund on Cancellation: If the order is canceled before shipment, a full refund will be processed within 7-10 business days.
4.3 Post-Dispatch Cancellations: Once an order has been shipped, it cannot be canceled.
5. Damaged or Missing Items
5.1 Reporting: Any damaged or missing items must be reported to customer support within 48 hours of delivery.
5.2 Resolution: Depending on the issue, we may offer a replacement, refund, or store cre6. dit.
6. Customer Responsibilities
6.1 Ensure accurate shipping details are provided at the time of order placement.
6.2 Carefully inspect packages upon delivery and notify us immediately of any issues.
6.3 Store medicines according to the storage conditions mentioned on the packaging.
7. Disclaimer
We are not responsible for delays caused by unforeseen circumstances, including but not limited to natural disasters, courier service disruptions, or customs clearance issues.
8. Contact Us
For any questions or concerns regarding your order, please contact us:
Email: [admin@drnagwani.com]
Phone: [8240362388]
Hours of Operation: All days in a week except Sunday and National Holidays(10 am to 8 pm)
Thank you for choosing our store. We strive to provide you with the best service and support for your healthcare needs.
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